At approximately 1:55AM PST on December 19th, 2006, the primary and secondary DNS servers we use to manage the gliffy.com domain became unavailable. These DNS issues caused problems for anyone attempting to access gliffy.com through the web, or any emails sent to gliffy.com. As soon as we became aware of the problem, we added additional DNS servers. Unfortunately, it can take some time for the additional DNS servers to take hold. Everything should be back to normal by the time the new DNS changes take effect (1-2 days) or when the previous primary and secondary DNS servers come back online. We know that the DNS changes have already begun propagating, so we expect everything will be back to normal soon.

This problem is the result of us relying on a single vendor for DNS. We will drastically reduce the likelihood of this issue happening again by using a total of 3 vendors for DNS, which will include 6 DNS servers. Hopefully this will help prevent any issues of this nature in the future.

We understand that having the gliffy.com service available at all times is critical to making this model work. Please accept our sincere apologies for the inconvenience this issue has caused, and know that we are working hard to improve reliability of the service.

- Chris, Clint, and the Gliffy team

New Product: The Gliffy Plugin for Confluence

We’re happy to announce the Gliffy Plugin for Confluence. We’ve worked closely
with Atlassian, makers of the leading enterprise wiki Confluence, to create
an optimal experience for end users. Adding diagrams to wiki pages is as
simple as clicking the ‘Add Diagram’ link shown on each page. Showing great
looking drawings inside a Wiki has never been so easy. Download a free trial
now to see for yourself.

Download a free 30 day trial now

30% Holiday discount on the Gliffy Plugin for Confluence

As an added bonus, we’re happy to offer customers who purchase the plugin before
December 15th, 2006 a special 30% discount on The Gliffy Plugin for Confluence.

Gliffy User of the Month

For our first Gliffy User of the Month, we couldn’t limit ourselves to just one person,
so we picked an entire class!

Frank D’Onofrio, a math teacher from Mississauga, Canada writes:

“several of my grade 12 math students have used Gliffy to make
fantastic flowcharts for the class wiki on Data Management. I think
all of these students should be considered Gliffy User of the Month!
If you don’t believe me, go to
http://mdm4u1.wetpaint.com and check out the wiki.”

Thanks Frank! We’re very impressed. Here are some of the interesting
ways Frank’s class is using Gliffy:

• Non-linear regression
• Matrices Algebra
• Organized counting
• Problem Solving With Combinations

Great stuff! Have you created a drawing you are particularly proud of?
Did Gliffy help make your life a little easier than it would have been
otherwise? Tell us your story! Each month in our newsletter, we’ll feature
a drawing and/or story of one of our happy users. While we can’t offer you
riches if we select your story, we can offer you a little fame. (We have over
35K subscribers to our newsletter) Send your submissions to: support@gliffy.com
with the subject: “Gliffy User of the Month”

Green & Good Stuff
This month we’d like to feature kiva.org.

“Kiva lets you connect with and loan money to unique small businesses in the
developing world. By choosing a business on Kiva.org, you can ’sponsor a
business’ and help the world’s working poor make great strides towards
economic independence.”

Being entrepreneurs ourselves, we think this is a great way to help improve
the lives of others around the world. For more information on Kiva, please visit:

Thanks for reading, and we’ll see you next month!

Your friends Chris, Clint, and the rest of the Gliffy team.