Today we’ve released what we expect will be the last in the 1.3.X series. 1.3.6 has focused on ensuring compatibility with the upcoming 2.8 release of Confluence, and addressing various other minor issues:

• Confluence 2.8 compatibility - Please note that we’ve made improvements to ensure compatibility with Confluence 2.8-m5-r2. When Confluence 2.8 final is available, we’ll verify our updates still work as expected.
• [GLIFFY-35] - HTML Export doesn’t include gliffy diagrams
• [GLIFFY-40] - Clicking "Save and Close" when Session times out causes diagram to be lost.
• [GLIFFY-430] - Gliffy Plugin for Confluence cannot be removed and then re-installed into Confluence without restarting servlet container
• [GLIFFY-455] - ‘Remove’ and ‘Full Size’ links break Builder Theme
• [GLIFFY-458] - ‘No’ link and ‘Click here to go back to your page.’ links on removediagram.action don’t handle base URL correctly
• [GLIFFY-454] - Don’t allow gliffy diagrams with ‘/’ in it

Climb Against the Odds marks the ninth major mountaineering expedition to support and raise awareness for the Breast Cancer Fund’s work to eliminate the environmental causes of the disease. In June, a team of 40 women and men – breast cancer survivors and supporters – will climb Mt. Shasta, 14,162-feet, in a collective effort to prevent breast cancer and a personal challenge to overcome the devastating experience of the disease.

Clint’s mom, a breast cancer survivor herself, is one of the climbers this year, and will be attempting two difficult things. One, is to summit Mt. Shasta. The other is to raise $10,000 for the Breast Cancer Fund in the form of donations. Gliffy, Inc. was proud to donate to the Breast Cancer Fund this year in support of her climb.

If you are interested in finding out more information or want to support the Breast Cancer Fund, please visit her Climb Against the Odds homepage here:

https://www.kintera.org/faf/donorReg/donorPledge.asp?ievent=256952&supid=198557308

Go Hillie!

Looking for a way to move your floor plan diagram? Here is the best way to move your diagram from one page to another without having to reference another page:

With the diagram you’d like to move open:

1) Decide the items you’d like to move
2) Click on one shape you’d like to move, then hold shift key and select additional shapes to move
3) Then select copy
4) Open the file to paste the diagram into
5) Select Paste

If you’d like to move the entire diagram, at step 2, choose select all, copy. Then open the new file, select paste.

Certainly easier than packing boxes!

–The Gliffy Team

Looking for ways to present your Gliffy diagram in a clear, professional manner?

We suggest, to increase the quality of exporting formats, export as SVG, which can then be imported into Visio or Adobe Illustrator. These applications can give more options for higher quality formats.

Gliffy Diagrams are a great way to represent ideas and concept with a picture. At your next business meeting, present a UML diagram or SWOT analysis using Gliffy for professional results.

Happy Exporting!

–The Gliffy Team

Ever wonder if you are the only one with this question?

You’re not. Here is the quick and easy way to move your Gliffy organizational chart, flow chart or other Gliffy document into Word.

With Gliffy Diagram Open:

File, Export as JPG

Hit Ok, Save to Desktop

Then, within your word document: Insert, Picture, From File

You will browse to the JPG file on your desktop, Select the JPG file, Click Insert and you are ready to go!

This may not be news to some, but we hope it is relief for others. Enjoy~

As Mike mentioned in the recent post about our new web site and logo, we’re now using JIRA for customer support which is helping us respond to customer queries more quickly.

Where JIRA really shines, however, is in the issue/bug tracking department. We’ve now moved all of our bug and feature request tracking into JIRA which is helping us keep better tabs on the many feature requests we receive on a regular basis.

At this point you may be thinking…. that’s nice… but why do I care?

Part of our goal as a company is to keep you as informed as possible about what we’re working on, and make it easier for you to tell us what is important to you. To this end, product issues are now publicly available for you to view, create, vote on, and watch.

Take a peek at the issues currently logged in our system:

http://jira.gliffy.com/browse/GLIFFY

If you log into JIRA, you’ll be able to perform several different operations with issues:

Vote on issues - If a feature or issue is is important to you, please vote on it. By voting on an issue, we’ll know that issue is important to you, and that will help us know to implement that feature first. Watch issues - Again, if an issue is important to you, you can ‘watch’ an issue in JIRA. When the status of an issue changes, you’ll be notified. Create issues - Is there something you’d really like to see in Gliffy? Create a feature request, and we’ll look into it. Browse - Are you interested in finding out if a feature is on our radar? You can browse or search for issues that are important to you. Comment - Do you have an idea or more information about a feature request or issue? Comment on an issue to provide us with your ideas.

Search for answers

Another new feature we’ve added to our support portal is the ability to search all of our content. By simply entering your search terms, you’ll be able to find related information on our web site from a variety of sources including JIRA, FAQ, forums, and of course this blog. Try it here:

Gliffy.com got a face lift. After many hours of hard work the new site is up and running and I hope that you all enjoy it. For all of you who follow this blog through a feed reader we encourage you to check out the new site .

Highlights of the new web site include our new logo, product overview pages that present more information on our products, greatly expanded examples section to visually showcase what you can do with Gliffy and display example diagrams that utilize our latest shape libraries (Floorplan and Network Diagrams). Support system implemented to enhance user support experience. A new Tips and Tutorials page and enhanced FAQ pages give users more self support ability.

New Logo

Learn More About Gliffy

We have expanded our Product Description Pages, Feature Detail Pages and our Product Comparison Page to comprehensively explain the benefits and features of our product lines. Customers and prospects can learn more about all of our products on the product overview pages or the individual drill down pages.

Explore New Ways to Use Gliffy

Now with over 80 example diagrams in our Examples section we are visually showcasing what you can do with Gliffy. Have you built a flowchart, org chart, floor plan, mind map or network diagram with Gliffy that you want to showcase or would you like to see additional examples in some areas please tell us.

Utilize Gliffy to the Full Extent

Clint’s popular drawing tips now have their own page. Our new Tips and Tutorials page highlights product usage tips. Our FAQs have been updated. We will be adding more content like this to help customers use Gliffy to it full extent.

Who is Using Gliffy

We have highlighted a number of the organization using Gliffy on our Customer Page . After only a year since releasing our paid services we are very enthusiastic about our current customer list and look forward to adding many more. SAP, IBM, Chevron, Band of America, Harvard Business School, Virginia Tech, Ford Motor Company, Apache Software Foundation, AOL and many more.

Partner with Us

Become a Gliffy Partner! Visit our Partner Page. To learn more about integrating with Gliffy, reselling and co-marketing opportunities.

Read About Gliffy

Our news page highlights articles on Gliffy. Read the latest news from Gliffy on our Blog or any of our newsletters in on our newsletter page.

Making Customer Support More Efficient with Atlassian’s Jira

Along with our new website- Chris K released the first stage of a new support system. We are very excited about how this will help us provide a highly scalable, reliable and fast support system. Atlassian’s Jira is helping us make our customer support much more efficient. It is far and away the best issue tracker we have ever used. We are amazed at how good it looks while allowing us to fully customize it to meet our needs.

Special Thanks

Special thanks to Colleen Bryant on her helping us shape our content, Uttara Sahu for helping get our content on the web and to Fuse Box - Bryan Thatcher and Steve Newman for our new logo. We are also huge fans of their product Empressr for Presentation creation, management and sharing. Thanks to Prince Arora for good feedback and Ann Haas of Migoto for design work.

Please contact me if you’ve got any input or thoughts on the current site or suggestions where we could be doing things more effectively.

We are very excited about some new features coming very soon to help extend Gliffy’s ability.

Thanks

Mike

We are happy to announce the release of The Gliffy Plugin for Confluence 1.3.5. This is a significant bug fix release, and we encourage all customers to upgrade to this release. Download this release or upgrade using the repository client. As always, restart Confluence after you upgrade to complete the installation.

• Fixed issue where diagrams with certain characters failed to show up correctly in Document Manager
• When diagrams are stored as attachments to a page, we now set the size of the attachment
• Creating a diagram with name ‘ççççç’ fails
• Fix two image generation issues
• Fixed issue where long diagram names get cut off in the Gliffy editor
• Fixed issue where theme is lost for Builder plugin when visiting the ‘New Diagram’ page
• Fixed issue where File->Open Document manager failed sometimes when Anonymous users edit diagrams
• Fixed issue where blank text shape showed up in diagrams
• Default diagram settings not set correctly
• Make plugin compatible with Confluence 2.7
• Near infinite loop causes out of memory errors
• Support Personal Spaces within Document Manager
• Enable licensing option for folks who are using free Confluence personal license
• Add ‘Remove Diagram’ link next to ‘Edit Diagram’ and ‘Full Size’ diagram lnks
• Extractor shouldn’t warn that every attachment is not in the database

old network	improved network

On Monday night we made two significant changes that have us really excited. In one fell swoop, Gliffy has switched over to a much better hosting facility, and we’ve improved our network symbols by giving them an new look are greater variety (there are now over 30 to choose from).
Log in now to try the new symbols, or read more about them below.

About the new hosting facility

• Gliffy, and your documents, will be available when you need them. The hosting service and data center utilize state-of-the art equipment, redundancy, and 24/7 monitoring to ensure virtually 100% uptime and data protection.
• Data is stored in a hot-swappable hardware RAID 1 array, meaning it is written simultaneously onto two hard drives on the server. In the event of an issue with one hard drive, the other hard drive instantaneously takes over.
• All data is replicated onto a separate server. In the event of a failure in the first layer server, the data can be restored from the second server.
• Data is backed up daily and sent to a separate physical location from the first two back-up layers
• The Gliffy hosting service is now monitored 24/7/365, with level 3 engineers on standby to ensure maximum performance and uptime.
• The application is hosted on a network of top brand equipment from Cisco and Foundry in a fully meshed configuration. All core elements, including switches and routers, are fully N+1 redundant.
• The network that hosts Gliffy is connected to multiple Tier 1 providers. This minimizes the distance to the end user for faster performance and ensures redundancy for reliable uptime.
• Our network is configured to transfer traffic to a separate connection in the event of a problem. The redundant core of our hosting network feeds two diverse network connections, from two separate core switches. One connection runs the load and the other stays in standby mode for an instantaneous switch-over if there is a problem.
• All servers are stored in an area with 24/7 security including more than 200 cameras on-site. The equipment hosting Gliffy is in a locked cage.
• The area meets the requirements of numerous regulatory policies, including Sarbanes, HIPAA/CIPAA, and privacy laws.

New Gliffy Features

The improved network symbols are broken out into three categories under the network tab to make your network diagrams extra spiffy:

• Home Network
• Business Network
• Rack Elements

We also added a few other new symbols while we were at it:

• Multi-Document shape (under Flow Chart tab for great Flow Chart diagrams)
• Vertical Wall shape (under Floorplan tab–> Structure/Office options for Floorplan diagrams)

Are you missing a particular shape library you’d like to see? Let us know, and we’ll get right on it!

Lastly, we have included some bug fixes with this release:

• bug fix to drag and drop of uploaded images with thin height
• Made more of a delay before image options button displays
• Added help text to hover over image for options button

As you can see, we’ve been very busy improving the quality of Gliffy. There are many more improvements coming… stay tuned!

On Monday we’ll be moving to a new data center. This new data center will feature enhanced security, a redundant network, and improved hardware for the core Gliffy application. Unfortunately, we’ll experience no more than about 2 hours of down time during the move as we transfer data to the new system.

Thank you for your patience as we upgrade our system!

-chris