Gliffy Support

User Manual

This guide addresses the basics of using Gliffy and will help you use some of our more advanced features.

Support Desk / Forums

Get help from at our support desk and user forums! You can also send feature requests to us here.

FAQ

Get the answers to your questions about Gliffy Online, our Confluence Plugin, or our JIRA Plugin.

Gliffy World Class Support Offering

Our current customers are the most important priority for all the employees at Gliffy. It is our goal to ensure that all our customers are insanely satisfied with all aspects of our product and any interactions you have with our team.

How to Get Support

Submit your request through our support desk by clicking 'submit a request'.

Sign Up for Our Newsletter

Stay updated on Gliffy product updates, original diagrams, hints, and tips by signing up for our newsletter.

Response Times and Business Hours

When you make a support request to Gliffy, we will respond to your request no more than 24 business hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience! Gliffy business hours are Monday-Friday, 9AM-5PM PDT. Gliffy is closed on major US holidays including:

  • New Years Day (January 1st)
  • MLK (Third Monday of January)
  • Presidents Day (Third Monday in February)
  • Memorial Day (last Monday of May)
  • 4th of July (July 4th)
  • Thanksgiving (4th Thursday and Friday in November)
  • Christmas Day (December 25th)
  • New Years Eve (December 31st)

Support includes:

  • Help with installation
  • Help troubleshooting problems with Gliffy software
  • Help identifying work-arounds

Support does not include:

  • Product Training
  • Customers who do not have a valid and current license or active subscription
  • Support related to non Gliffy Plugins or add-ons
  • Support for Confluence or JIRA issues
  • Support for Confluence or JIRA versions that are no longer supported by Atlassian
  • Third Party integrations that leverage the Gliffy Online API
  • The Gliffy Online API
  • Beta or Development releases
  • Non-English language support (but we'll try our best with translation software)

Supported Platforms

Client Configurations / Requirements
  • Windows XP, Windows 7, Mac OS X 10.6.0 and better
  • Flash player 9 or better
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