How Engineers Can Walk the Tightrope of Complex Diagrams

By Liza Mock on May 05, 2017 in Stories

Software companies aren’t the only organizations that lean on diagrams to help explain complex systems. Many businesses and government departments use diagrams to explain their different processes. The Department of Defense, for instance, is diagram-mad. Literally, if you take some generals’ word for it. A few years back, two diagrams from within the DoD made…

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Business Books Series: Tribal Leadership

By Liza Mock on Apr 28, 2017 in Stories
tribal_leadership flowchart

Have you ever wondered why that one coworker spends more time gossiping than working and always tries to get away with doing as little as possible? Why is it that certain people thrive off of drama while others truly care about the team, while still others are all about us vs. them? In their book,…

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How Diagrams Unlock the Complexity in Simple Systems

By Liza Mock on Apr 20, 2017 in Stories
Image 3

Slack looks simple. Just a chat app dressed up in pretty packaging. Internet relay chat (IRC) has been around for 30 years, so anyone could put together a clone in a few days, right? As a software engineer you’re probably already rolling your eyes. Matt Haughey, founder of MetaFilter and editor at Slack, recently debunked…

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Why trust is the ultimate tool for top growth managers

By Mary Nielsen on Feb 21, 2017 in Stories

Trust has always been paramount to success. Take the Greeks. They won the Trojan War by leveraging the Trojans’ firm belief in the gods. They trusted the Trojans would accept the gift, and in doing so, infiltrated the impenetrable walled-city. Had the Trojans lacked faith in the gods, had the Greeks lacked trust in clever…

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A Diagram’s worth a thousand Words

By Mary Nielsen on Dec 13, 2016 in Stories

This post is brought to you by our friend Brad Hanks. Brad is a veteran marketing consultant. He currently works at ZipBooks, bookkeeping services for small businesses.  At Zipbooks, we’ve found a diagram is the perfect way to convey information quickly and succinctly. If you’ve ever had to navigate a user manual without a single image, then you…

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Introducing Gliffy Embed


A quick outline of what you can expect using Gliffy’s latest product feature: embedding diagrams.  In October we released some pretty groovy team features including private sharing and commenting. Our efforts were focused on helping teams work better together. But instead of that nose-to-the-grindstone get-work-done-faster attitude, we wanted to support teams when it came to really…

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User Story: Mapping it out with Gliffy

By Mary Nielsen on Oct 26, 2016 in Stories
Choose your own misery

Writers map out complex story arcs with Gliffy to stay on the same page. Last year, we featured an awesome user story highlighting talented (and pretty hilarious) writers Jilly Gagnon and Mike MacDonald. Here’s the skinny: Jilly and Mike collaborated across thousands of miles using Gliffy to create their book Choose Your Own Misery. In…

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How to Add Diagrams to Your Blog

By Liza Mock on Apr 12, 2016 in Stories,Tips and Tricks
How to be a better blogger

Blogs are one of life’s great equalizers. Anyone with access to a computer can create one. They can be about anything. And readers have total control when it comes to whether they choose to look on or look away. Blogs open up little corners of people’s lives to those whose lives are very different. Perhaps…

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The Turtle and the Hare: A Recap of 3 Days of Downtime

By Eric Chiang on Mar 25, 2016 in Stories

Like many companies, Gliffy has been on a journey to migrate our services to an Infrastructure as a Service (IaaS) offering such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform. In fact, our latest Atlassian add-on product, Gliffy Diagrams in JIRA Cloud, was built from the ground up using an IaaS and architected as a collection of microservices enabled by Docker.

Being pragmatic, we chose to migrate pieces of our Gliffy Online (GO) platform towards this architecture over time rather than take on a complete rewrite. Therefore, the bulk of our GO infrastructure still resides at a fully-managed hosting provider. It was this part of our infrastructure that suffered downtime as a result of a simple human error.

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