Browse our guides or talk to our team.
Our primary goal in collecting personal information is to personalize and improve our service. We collect the following types of information from our users:
We may receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The personal information you provide may be used for such purposes as responding to your requests for certain products and services, customizing the advertising and content you see, communicating with you about specials, sales offers and new products, and improving our products and services.
We may collect such information from you by the following means:
We may receive and store certain types of information whenever you interact with us. Gliffy may automatically receive and record certain "traffic data" on our server logs from your browser including your IP address, Gliffy cookie information, and the page you requested. Gliffy uses this traffic data to help diagnose problems with its server, analyze trends and administer the website.
Generally, our service may automatically collect usage information, such as the numbers and frequency of visitors to our website and its components. This data is only used in the aggregate, that is, as a statistical measure, and not in a manner that would identify you personally. This type of collective data enables us to figure out how often users use parts of the website, so we can make the website appealing to as many users as possible. In addition, we may provide statistical information, not information about you personally, to our partners about how our users, collectively, use our website. We share this type of statistical data so that our partners also understand how often people use their areas and our website, so that they, too, may provide you with an optimal Web experience.
Many companies offer programs that help you to visit websites anonymously. While Gliffy will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.
We may receive a confirmation when you open an e-mail from Gliffy if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We may also send out emails with news or promotions. If you do not want to receive e-email or other mail from us, please update your profile under the "Profile" section of the website.
For purposes such as improving personalization of our service, we may receive information about you from other sources and add it to our account information.
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people. Gliffy cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your email address is.
We neither rent nor sell your personal information to anyone. We share your personal information only with your consent or to the business partners and affiliates as described below:
We are affiliated with a variety of businesses and work closely with them. You can easily recognize when an affiliated business is associated with your transaction. We will only share personal information that is necessary for the affiliate to complete the transaction. We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use personal information for any purpose other than for an authorized transaction.
Our personnel (including, for the avoidance of doubt, consultants and/or contractors) may have access to user information while carrying out their duties in the normal course of our company business.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, collecting and analyzing data relating to your visit to our website, providing marketing assistance, processing payments, and providing customer service. You hereby consent to our sharing of your personal information for the above purposes.
We utilize the following Google Analytics Features to help us collect and analyze data related to your visit to our website such as page views and average time on page:
We may use this data with third-party cookies such as Adroll and Adwords Remarketing to later serve targeted display banners or text ads to you on the Google Display Network and other ad exchanges such as Facebook.
You may opt out of the Google Analytics Features by following the instructions in the following link: https://tools.google.com/dlpage/gaoptout/
This website uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange system at http://www.luckyorange.com/disable.php.
We may send offers to certain users on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please update your profile under the "Profile" section of the website.
In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Gliffy, or substantially all of its assets, were acquired, customer information would be one of the assets that is transferred or acquired by a third party.
Gliffy has implemented technical and organizational measures, appropriate to the risk, to protect your personal information against accidental or unlawful destruction, loss or alteration and unauthorized disclosure or access.
Your Gliffy account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.
We use industry-standard Secure Socket Layer (SSL) software to protect the security of your personal information during transmission, which encrypts all of the information you input.
Only Gliffy employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are trained and kept up to date on our privacy and security practices.
You can access your personal information on our website and correct, amend, or delete information that is inaccurate by updating your profile under the "Profile" section of the website.
What Choices Do I Have?
As stated previously, you can always opt not to disclose information, but then you may be unable to use certain features on our website.
You must be 18 years and older to register to use the Gliffy website. As a result, Gliffy does not specifically collect information about children.
If you are a resident of the European Union, you have certain rights with respect to your personal information under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), including the following:
You may contact us at support(at)gliffy(dot)com to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances we may charge a reasonable fee for access to your personal information. Furthermore, if you believe that our processing of your personal information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.
If you have any questions or concerns regarding privacy at the Gliffy website, please send a detailed message to support(at)gliffy(dot)com. Your privacy is important to us and we will make every effort to resolve your concerns.