Justine MacLean

Solutions Engineer, Gliffy by Perforce

Justine MacLean's interest in data and drive to learn the best technology solutions in analytics are the foundations that led to her current profession as a Solutions Engineer.

She discovered that whether it be a data visualization platform like Tableau or the cloud based applications of Salesforce, her nature to help others translated perfectly into guiding technical evaluations with the end goal of demonstrating to individuals and teams a software's potential to bring value and solve problems. After spending her entire career in large, Fortune 500 companies post graduation from the University of MN-Twin Cities, Justine joined Perforce as its first Solutions Engineer for Gliffy.

Justine loves raising her young daughter with her husband and using her Spanish to help the Latino children of Make-A-Wish MN discover their one true wish. At the core of these loves is the skill of communication and listening to others, which are the cornerstones of Justine's professional success.

Latest Content from Justine MacLean

Blog

Enterprise Service Management: Your Guide to Efficient Organization-Wide Service

Enterprise service management takes the proven practices of IT service management and applies them to other areas of the business to increase consistency and productivity organization-wide. Discover our tips for implementing ESM in your organization.

IT Management, Leadership

Blog

How to Elevate Your Incident Management Response

Incident management is not an area to take lightly—it impacts your organization's health and success both inside and out. Implement these best practices to ensure you're ready to respond when an incident arises.

IT Management, Leadership

Blog

Developing Documentation in Alignment with ITIL Principles

Discover actionable steps to develop ITSM documentation in alignment with the seven ITIL principles for value-driven service management.

IT Management, Leadership

Blog

Understanding and Preserving Institutional Knowledge in Your Organization

Preserve institutional knowledge in your organization with these best practices.

Leadership, Confluence

Blog

How Good Documentation Increases Ticket Deflection

Good documentation can reduce your support team's workload by allowing users to discover the answers to their own questions. Learn how to create and utilize documentation to increase ticket deflection.

IT Management, Confluence

Blog

Why ITSM Process Documentation Matters and How to Build It

Effective ITSM (IT Service Management) is critical for maintaining a business’s flow of day-to-day activities. Learn why ITSM documentation is important and how to create it to maximize quality of service.

IT Management, Confluence