Visually Document Processes, Architectures, and Systems

Build, optimize, and troubleshoot more smoothly with visual documentation. If you manage information in Confluence, you can build and embed your Gliffy diagrams directly in Confluence pages. Or you can manage your diagrams online—either way, we’re here to help you make your IT documentation visual and accessible, so your team and other stakeholders have the information they need to follow processes and optimize architectures and understand systems. 

The infrastructure of an organization’s enterprise cloud services can be extremely complex, so you’ll need technical diagramming software like Gliffy to help you visualize your organization’s cloud environment. Cloud architecture diagrams help IT teams:

  • Plan for future updates or additions 
  • Troubleshoot issues quickly and efficiently 
  • Describe the infrastructure that supports their non-technical colleagues’ day-to-day work

Cloud Architecture Diagrams

Cloud Architecture Diagrams

Visually document the way your team works in whichever form you choose, from flowcharts to BPMN diagrams. When you construct process models that outline important activities, including them in your documentation is a great support for your team to:

  • Establish clear troubleshooting processes
  • Improve cross-functional communication 
  • Identify opportunities for increased efficiency and standardization

Process Modeling

Example graphic of a business process model

Does your team work with complex databases? Managing complicated data and relationships can be a challenge for IT teams. You’ll want to create an entity relationship diagram, the standard for database diagramming, for your documentation, in order to:

  • Understand the structure of a complex database at a glance 
  • Analyze the current condition of a database 
  • Determine the structure of a new database before building

ER Diagrams

Image Blog Draw Entity Relationship Diagrams

Visual documentation of the structure of your organization’s network is one of the most important resources an IT team can have. With a visual representation of the network’s structure as part of your documentation, your team will be better equipped to:

  • Identify issues and inefficiencies
  • Onboard new IT team members quickly
  • Plan expansion and infrastructure changes 

Network Diagrams

Image Blog How to Create a Network Diagram

Improve Onboarding and Build Cross-Functional Alignment

Visual documentation is the first step toward a smooth and easy onboarding process. However, you may also need to communicate technical information with others outside of your team, some of whom may not have the same technical expertise. Establishing alignment with others—whether that’s a new employee or a business leader in your organization—is easier with the clear, professional visuals you’ll create with Gliffy.

Flowcharts are a versatile and adaptable tool for visualizing any kind of linear flow, and are the perfect tool for communicating complex processes to both technical and non-technical stakeholders. Flowcharts benefit IT teams by providing a method to:

  • Visualize existing internal processes 
  • Map out new processes before implementing 
  • Communicate existing and new processes to non-technical colleagues

Flowchart Software

Image Blog Create Flowchart

IT teams use SOPs to document a wide range of internal processes, from procuring equipment for new employees to isolating and troubleshooting network issues. Including visual standard operating procedures within your documentation and onboarding materials helps you:

  • Acclimate new team members to key processes
  • Improve or automate workflows 
  • Provide a documented source of truth

Standard Operating Procedures

Primary image for "what is a standard operating procedure?" blog post

Collaboration and communication with every other team and department in the organization is an important part of the IT team’s role. Creating an org chart is useful for building that necessary alignment. Documenting the structure of your organization helps your team:

  • Understand the roles of others in the organization 
  • Collaborate on cross-functional projects
  • Manage communication plans between IT and other departments

Org Charts

Image Blog Create Org Chart

Busy IT teams need to communicate updates on technical projects to stakeholders outside of their team, but knowing who to inform and when can be a complicated challenge. Use a RACI chart to simplify the process and:

  • Set expectations for when and how information will be communicated
  • Help team members understand their roles in IT processes 
  • Provide a resource for accountability

RACI Charts

RACI matrix blog image

From Our Users

G2 Logo.

"We use Confluence for technical documentation and Gliffy fills the gap in creating professional-looking diagrams, such as UML, network topology, and more. We can embed the diagrams in the Confluence page, and we can even export the page with the diagram in it."
– Consultant in Information Technology and Services

G2 Logo.

"Great for both brainstorming and documentation of system and software applications. You can do almost anything you would want in terms of building models, diagrams and flows. I use it every day as part of my workflow."
– Mark M. (Vice President of Information Technology)

G2 Logo.

"Good software for making network diagnostics. It’s easy and intuitive to use, and they have a wide array of equipment, so you can find exactly what you’re looking for."
– Consultant in Information Technology and Services

Game-Changing Organizations Use Gliffy to Collaborate


Considering Gliffy for Your Whole Organization?

While Gliffy shines when it comes to building great documentation and supporting IT teams, it’s also a leading visual collaboration tool. Learn how Gliffy can support teams of all types with these resources.

Start a Free Trial of Gliffy’s IT Diagram Software

With an easy-to-use online app or best-in-class integrations for Confluence and Jira, wherever you want to collaborate, Gliffy is good to go.