Blog

While AI tools can’t create the perfect knowledge base for you, they can dramatically speed up the process, making documentation a more realistic and sustainable step in your team’s workflows. In this blog, we’ll explore how.

Enterprise service management takes the proven practices of IT service management and applies them to other areas of the business to increase consistency and productivity organization-wide. Discover our tips for implementing ESM in your organization.

Learn the basics of decision tree analysis and get started on your own by using a decision tree example as a template.

Following defined change management processes helps technical teams stay on track and deliver fast, consistent service. Here are 4 types of change management processes that can become faster and smoother with visual documentation.

Incident management is not an area to take lightly—it impacts your organization's health and success both inside and out. Implement these best practices to ensure you're ready to respond when an incident arises.

Discover actionable steps to develop ITSM documentation in alignment with the seven ITIL principles for value-driven service management.

Preserve institutional knowledge in your organization with these best practices.

Good documentation can reduce your support team's workload by allowing users to discover the answers to their own questions. Learn how to create and utilize documentation to increase ticket deflection.

Discover how Atlassian's integrated solutions can help teams in all areas of your organization work more effectively among themselves and with each other.

The role of IT service management, or ITSM, in an organization is to oversee workplace technology and deliver support. Doing this consistently and effectively leads to increased productivity organization-wide. Here are 5 best practices to help your IT team succeed.

Google Cloud architecture diagrams, or GCP diagrams, help you visualize the Google Cloud services your organization uses. Learn how to create a GCP diagram for your technical documentation.