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July 21, 2021

What are Cloud Fortified Apps? Get to Know the New Atlassian Security & Reliability Standard

Diagrams for Software Engineering

As the top selling Confluence app on the Atlassian Marketplace, Gliffy is proud to continue leading and innovating within the Atlassian Ecosystem. Gliffy Diagrams for Confluence was one of the first apps and the only diagramming application to immediately meet the new Cloud Fortified standard. But what does that designation mean? Read on or jump ahead to one of the following sections to learn more:

What is a Cloud Fortified App?

Atlassian Marketplace apps are given the Cloud Fortified designation when they meet the highest standards for reliability, security, and support. At the Cloud Fortified program’s launch in July 2021, only 25 of over 1000 Confluence and Jira apps were awarded this standard.

Atlassian’s Security, Reliability, and Support Standards for Cloud Fortified Apps

To meet the Cloud Fortified standard, Atlassian Marketplace apps must meet advanced criteria and practices in order to ensure all apps meet enterprise-grade reliability, support, and security standards.

Security within the Atlassian Ecosystem

All Atlassian Marketplace apps are monitored by Atlassian’s Ecoscanner platform to identify vulnerabilities, participate in vulnerability disclosure programs, and are required to adhere to specific fix timeframes for vulnerabilities. To qualify for the Cloud Fortified designation, apps must also participate in Atlassian’s Marketplace Bug Bounty program and complete additional security self-assessments

Prior to the launch of the Cloud Fortified Program, Gliffy already met these security requirements.

Reliability for Marketplace Apps

Only Cloud Fortified apps are held to specific reliability standards, which makes the program an important differentiator for enterprise customers. 

These apps are continually monitored by Atlassian to ensure consistent response time and uptime. For example, app availability is checked every minute and members of this program are required to maintain 99.9% availability in order to meet the Cloud Fortified standard.

Members of the Cloud Fortified program also share processes with Atlassian to ensure that any incidents are quickly resolved. Cloud Fortified apps will also proactively work with Atlassian to ensure that any product updates are compatible, ensuring a smooth experience for all users as they make improvements.

These reliability standards require that the Gliffy team work closely with Atlassian in some new ways, but that close relationship is nothing new. In fact, Atlassian CEO Mike Cannon-Brookes helped code Gliffy’s first integration with Atlassian in 2006. 

Leading Support for Customers

The Cloud Fortified program requires that support teams maintain a response time less than 24 hours and provide support at least five days per week. 

Gliffy has met this standard for several years — and our support team is happy to help our customers 24 hours a day, 5 days a week. 

What’s the Difference Between Cloud Fortified Apps and Cloud Security Participants?

Marketplace apps with the Cloud Security Participant badge currently meet the same security requirements as Cloud Fortified apps. However, Cloud Security Participants are not held to the same reliability and support standards as Cloud Fortified apps.

To ensure that your team has access to the most reliable Marketplace apps and that you’ll get high-quality support if you need it, look for the Cloud Fortified badge while browsing the Marketplace. Alongside Gliffy Diagrams for Confluence and Gliffy Diagrams for Jira, you’ll find other enterprise-ready Confluence and Jira apps from leading Marketplace partners like xApps by Decadis and Adaptavist. You can also jump straight to a list of apps in the Cloud Fortified Program here >>

Cloud Fortified Apps for Diagramming

Gliffy Diagrams for Confluence is the only diagramming application that currently meets the Cloud Fortified Apps standard. With over 16 million users and an average team size of over 700 users per install, Gliffy is the leading enterprise diagramming option for your team. When you choose Gliffy, you’re getting unparalleled reliability and scale packed into an intuitive drag-and-drop diagramming tool.

Get started with a free trial of Gliffy Diagrams for Confluence or Gliffy Diagrams for Jira today or work with one of our Preferred Partners to learn more about how Gliffy can support your team. You can also learn more about our apps for Confluence and Jira before getting started.

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