Gliffy support

Gliffy manual

Gliffy manual

Review the basics of using Gliffy and get help using some of our more advanced features.

support desk and forums

Support desk and forums

Get help from our support desk and user forums. You can also send feature requests to us here.



Get answers to frequently asked questions about Gliffy Diagram, Gliffy Diagram for Confluence or Gliffy Diagram for JIRA, and Gliffy Project.

World-class support

At Gliffy, our customers are our priority. Our goal is to ensure you are insanely satisfied with every aspect of our product and any interactions you have with our team.

Supported Platforms

Windows XP, Windows 7, Windows 8, Mac OS X 10.6 (Snow Leopard) and later

Gliffy Newsletter Subscription

Sign up for the Gliffy newsletter

Stay up to date on Gliffy product updates, original diagrams, hints and tips by signing up for our newsletter.

Response times and business hours

We are committed to providing outstanding service, and respond to support requests within one business day. Our business hours are Monday through Friday, 9 a.m. to 5 p.m. PDT.

Gliffy is closed on major US holidays, including:

  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Thanksgiving (fourth Thursday and Friday in November)
  • Christmas Day
  • New Year’s Eve