General Support

Gliffy Help

Learn how to use Gliffy, get help with advanced features, and answers to the most frequently asked questions.

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Support Desk and Community

Get help from our support desk and user community. You can also send feature requests to us here.

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World-Class Support

At Gliffy, our customers are our priority. Our goal is to ensure you are insanely satisfied with every aspect of our product and any interactions you have with our team.

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Supported Platforms

  • Windows 7, Windows 8, Windows 8.1, Windows 10
  • Mac OSX (All Versions)

Response Times and Support Hours

We are committed to providing outstanding service, and respond to support requests within one business day. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. EST. Gliffy is closed on major US holidays, including:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (fourth Thursday and Friday in November)
  • Christmas Day
  • New Year’s Eve