General Support

Gliffy Manual

Review the basics of using Gliffy and get help using some of our more advanced features.

View Online Manual

Support Desk and Community

Get help from our support desk and user community. You can also send feature requests to us here.

Go to support portal

FAQ

Get answers to frequently asked questions about Gliffy Diagram, Gliffy Diagram for Confluence or Gliffy Diagram for JIRA.

World-Class Support

At Gliffy, our customers are our priority. Our goal is to ensure you are insanely satisfied with every aspect of our product and any interactions you have with our team.

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Supported Platforms

  • Windows 7, Windows 8, Windows 8.1, Windows 10
  • Mac OSX (All Versions)

Response Times and Support Hours

We are committed to providing outstanding service, and respond to support requests within one business day. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. EST. Gliffy is closed on major US holidays, including:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (fourth Thursday and Friday in November)
  • Christmas Day
  • New Year’s Eve