Blog

Incident management is not an area to take lightly—it impacts your organization's health and success both inside and out. Implement these best practices to ensure you're ready to respond when an incident arises.

Discover actionable steps to develop ITSM documentation in alignment with the seven ITIL principles for value-driven service management.

Preserve institutional knowledge in your organization with these best practices.

Good documentation can reduce your support team's workload by allowing users to discover the answers to their own questions. Learn how to create and utilize documentation to increase ticket deflection.

Discover how Atlassian's integrated solutions can help teams in all areas of your organization work more effectively among themselves and with each other.

The role of IT service management, or ITSM, in an organization is to oversee workplace technology and deliver support. Doing this consistently and effectively leads to increased productivity organization-wide. Here are 5 best practices to help your IT team succeed.

Google Cloud architecture diagrams, or GCP diagrams, help you visualize the Google Cloud services your organization uses. Learn how to create a GCP diagram for your technical documentation.

Your Confluence personal space can help you unlock a new level of efficiency and productivity in your work life by helping you record and organize your thoughts. Here are a few ways to make the most of your personal space.

System context diagrams are a way to visualize the external entities that interact with a system without showing the details of those interactions. Learn how to create a context diagram for your next project.

User documentation is created to help people use a product and troubleshoot common issues. Build effective user documentation in Confluence with these tips and best practices.

Your guide to the most common types of BPMN gateways, including how to use each one in a BPMN diagram with examples.

Network diagrams are a helpful tool for aligning your team, addressing issues, and planning for the future. Learn how to create a network diagram with a step-by-step guide and examples.