Skip to main content
justine-maclean-headshot

Justine MacLean

Solutions Engineer, Gliffy by Perforce

Latest Content from Justine MacLean

Visualizing Jira ITSM Workflows: A Blueprint for Operational Excellence Blog

Visualizing Jira ITSM Workflows: A Blueprint for Operational Excellence

IT Management
The Role of Diagramming in Enterprise Cloud Strategy  Blog

The Role of Diagramming in Enterprise Cloud Strategy 

Diagrams for Businesses
Why ITSM Process Documentation Matters and How to Build It Blog

Why ITSM Process Documentation Matters and How to Build It

Effective ITSM (IT Service Management) is critical for maintaining a business’s flow of day-to-day activities. Learn why ITSM documentation is important and how to create it to maximize quality of service.
IT Management, Confluence
Enterprise Service Management: Your Guide to Efficient Organization-Wide Service Blog

Enterprise Service Management: Your Guide to Efficient Organization-Wide Service

Enterprise service management takes the proven practices of IT service management and applies them to other areas of the business to increase consistency and productivity organization-wide. Discover our tips for implementing ESM in your organization.
IT Management, Leadership
How to Elevate Your Incident Management Response Blog

How to Elevate Your Incident Management Response

Incident management is not an area to take lightly—it impacts your organization's health and success both inside and out. Implement these best practices to ensure you're ready to respond when an incident arises.
IT Management, Leadership
Developing Documentation in Alignment with ITIL Principles Blog

Developing Documentation in Alignment with ITIL Principles

Discover actionable steps to develop ITSM documentation in alignment with the seven ITIL principles for value-driven service management.
IT Management, Leadership
Understanding and Preserving Institutional Knowledge in Your Organization Blog

Understanding and Preserving Institutional Knowledge in Your Organization

Preserve institutional knowledge in your organization with these best practices.
Leadership, Confluence
How Good Documentation Increases Ticket Deflection Blog

How Good Documentation Increases Ticket Deflection

Good documentation can reduce your support team's workload by allowing users to discover the answers to their own questions. Learn how to create and utilize documentation to increase ticket deflection.
IT Management, Confluence