Blog

Teams of all types use Confluence to manage and share information. Here are 5 Atlassian apps you can add today to make your Confluence knowledge base more customizable, engaging, and accessible.

Clear, structured, and accessible documentation helps you unlock new opportunities to optimize workflows and automate more than ever. Learn how to make your IT knowledge base empower both humans and AI tools.

Everything you need to know to create professional, visually appealing content in Confluence using editor features and Marketplace add-ons.

While AI tools can’t create the perfect knowledge base for you, they can dramatically speed up the process, making documentation a more realistic and sustainable step in your team’s workflows. In this blog, we’ll explore how.

Effective ITSM (IT Service Management) is critical for maintaining a business’s flow of day-to-day activities. Learn why ITSM documentation is important and how to create it to maximize quality of service.

Preserve institutional knowledge in your organization with these best practices.

Good documentation can reduce your support team's workload by allowing users to discover the answers to their own questions. Learn how to create and utilize documentation to increase ticket deflection.